Contact Us
This page is for getting a message to the Non Gamstop Casinos editorial team. Most readers who write to us are asking about one of three things: how a Paysafe deposit works at a casino not on GamStop, why a withdrawal is taking longer than the advertised time, or whether a bonus term they have been quoted is normal. We answer editorial and research questions, correct anything we have got wrong, and point you to the right place when the answer sits with an operator or a support body rather than with us.
What to send us, and what we can realistically do
We are an independent comparison and research site. We do not operate casinos, hold player funds, process payments or have access to anyone's account. That shapes what we can help with.
| Reason for contact | Can we help? | What to include |
|---|---|---|
| A factual error or outdated detail in a review | Yes — this is our priority queue | Page title, the claim, and what you believe is correct |
| A question about wagering, bonus expiry or cashout caps | Yes, in general terms | The operator, the offer wording you were shown |
| Whether a payment method works from a UK account | Yes, where we have verified it | Method, currency you hold, rough deposit size |
| A stuck withdrawal or a closed account | No direct access — we can explain the usual process | Dates, amounts, what the operator told you |
| Removing yourself from GAMSTOP or a self-exclusion | No — that sits with GAMSTOP and the operator | See the responsible gambling section below |
| Commercial or partnership enquiries | Yes, handled separately from editorial | Company, brand, licensing jurisdiction |
Written enquiries get a better answer than short ones. If you are asking about a term, paste the term. If you are asking about a payment, tell us the currency your account is held in, because that single detail changes most of the answer.
How we fund the site
Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That is how a free comparison site pays for research time. It does not buy a position in our lists, it does not soften a review, and it does not change the drawbacks we publish. If you ever think a page reads as though it did, that is exactly the sort of message we want.
Paysafe questions we get asked most
Paysafecard is a prepaid voucher bought with cash or card and redeemed by entering a PIN — no bank details pass to the casino. That is why it is popular with readers looking at Paysafe casinos not on GamStop. Two points come up repeatedly in our inbox and are worth stating plainly.
- Paysafecard is usually deposit-only. Vouchers rarely pay out. Expect to nominate a second method — a debit card, a bank transfer, an e-wallet or, at some offshore sites, cryptocurrency — before your first withdrawal clears. Ask an operator's support team to confirm the payout route before you deposit, not after.
- Currency matters. Where an account is denominated in euros rather than pounds, a GBP voucher may be converted at the operator's or processor's rate, and a fee can apply at the deposit and again at the payout. A GBP account avoids that round trip.
Minimum deposits at the sites we cover are typically modest, but the practical floor is the smallest voucher you can buy locally. Withdrawal limits, daily or weekly caps and identity checks are set by the operator and are the most common cause of a delay readers write in about.
Operators readers ask about by name
These three come up most often in questions sent to us, so here is where each one sits. Ratings below are our editorial scores, not customer review averages, and the offers are the operators' own advertised terms as researched on Sep 26, 2026. Bonus terms change without notice — always read the version shown in your account.
Betmica
Top of our list at 10.0, mainly because its slot catalogue and promotional calendar are broad enough that most readers find what they came for, and its cashier lists more routes than the typical offshore site. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, split across early deposits rather than paid on one. A headline that size is not a payout forecast: percentage matches of this scale carry heavy wagering, per-spin bet caps while a bonus is active, and a limit on how much bonus-derived winnings can be converted to cash. The limitation worth naming is the same one that comes with the number — clearing a multiple-thousand-pound match takes substantial turnover, and a casual player is unlikely to reach the end of it.
Kikibet
Rated 9.9. It earns a place here because its 350% up to £5,555 and 300 free spins offer is quoted directly in pounds, which matters if you want to avoid conversion on a Paysafe voucher. The free spins are normally drip-fed across several days on named slots rather than released in one block, and spin winnings usually convert to bonus funds subject to their own wagering. The drawback: the spread-out release means the promotion effectively demands repeat visits, and anything left when the clock runs out is forfeited.
Betninja
Also 9.9, and the one we suggest to readers who find percentage matches confusing. Its £1,000 bonus and 100 free spins for new players is a flat cash figure, so the maximum you can hold in bonus funds is obvious from the start. Qualifying still requires a deposit, and the bonus is subject to wagering, minimum stake rules and an expiry window like any other. Its limitation is scope rather than terms — the headline is smaller than several sites ranked below it, so high-stakes players will find the ceiling low.
The rest of the list at a glance
| Casino | Rating | Advertised welcome offer | Currency shown |
|---|---|---|---|
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.8 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.8 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.7 | 150% up to $2,000 | USD |
| Rivo | 9.7 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.7 | 255% up to £4,500 + 255 free spins | GBP |
All offers are new-player promotions requiring a qualifying deposit, and all carry wagering, game contribution rules and expiry dates. Fuller write-ups sit on our reviewed list of non GamStop casinos.
Money questions we answer by email
Comparing sites costs you nothing. Everything after that is your own money, so the mechanics are worth getting right before you contact anyone.
- Paying in: Paysafecard vouchers, debit cards, bank transfer, e-wallets and cryptocurrency are the methods we see most often offshore. PayPal is rarely available at casinos outside the Great Britain licensing system — verify it in the cashier rather than assuming.
- Getting paid: e-wallets and crypto tend to be quickest, card returns slower, bank transfers slowest. Advertised timings are operator claims, not results we have measured, and they start counting after approval, not after you click withdraw.
- Fees and conversion: some processors charge a percentage on the voucher, and an EUR or USD account adds an exchange spread on the way in and out.
- Verification: expect KYC — photo ID, proof of address — and on larger balances a source-of-funds request. Sending documents early is the single most effective way to avoid the delays readers write to us about.
What is on offer at the sites we cover
Ask us about a category and we will tell you what we have researched. Slots dominate these libraries, from low-volatility titles that pay small and often to high-volatility games and progressive jackpots that build across a network. Table games cover blackjack, roulette and baccarat in both RNG and live-dealer form, with live rooms streamed from studios and staffed by human croupiers. RTP and volatility figures are published by the game supplier, not the casino, and are long-run averages rather than a guide to one session. Most of these catalogues run properly in a mobile browser without a separate app.
Sportsbooks alongside the casino
Several operators on our list run a sportsbook beside the casino, usually on a shared wallet so one balance covers both. Expect pre-match and in-play markets, accumulators, bet builders and cash-out, with esports increasingly listed alongside football and tennis. The terms differ from casino bonuses: free bets normally set minimum qualifying odds — 1.50 or above is common in decimal terms — the stake is not returned with the winnings, and sports wagering rarely counts towards a casino bonus. If you are writing to ask whether a casino bonus can be cleared on football bets, the answer is almost always no.
Eligibility, licensing and the GAMSTOP point
You must be 18 or over. GAMSTOP is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve Great Britain; registering blocks those accounts for six months, one year or five years. Casinos not on GamStop sit outside that system because they are licensed elsewhere — Curaçao is the most common jurisdiction. Accepting British customers is not the same as being authorised by the Gambling Commission to serve them, and the consumer protections differ: no UKGC complaints route, no GAMSTOP link, and dispute resolution that depends on the overseas regulator and any ADR the operator names. Deposits are not protected by the FSCS. Our terms and conditions set out the basis on which we publish, and more about the team explains who does the research.
If you are self-excluded, please read this first
We cannot help you access a gambling account, and we will not. If registering with GAMSTOP was a decision you made for a reason that still holds, the honest answer is to leave it in place. Blocking software on your devices and a deposit block through your bank close most of the remaining routes. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available. Our responsible gambling guidance covers deposit limits, loss limits and self-exclusion in more detail. Gambling is entertainment with a cost attached; it is not a way to make money or fix a shortfall.
How we reach our conclusions
We research and verify rather than test. That means reading published terms and conditions in full, checking licensing claims against the named regulator's register, recording advertised payment methods, processing times and limits, and noting the ownership behind a brand where it is disclosed. We distinguish confirmed facts from operator advertising and say so when a question is unresolved. Ratings are editorial judgements from those checks, not customer survey scores. Commission does not affect position. Findings on this page reflect research current at Sep 26, 2026.
Before you write
Include the casino name, the page you were reading and the exact wording of anything you are querying. If it is a payments question, tell us the currency and the method. If it is a correction, we would rather have it early — we publish fixes and we credit readers who spot them when they want to be credited. Scott Fraser reviews editorial mail and replies to questions we can genuinely answer; partnership enquiries go to a separate queue and never touch a rating.